SAMS Fabrications Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or contact us, how we use it, and the rights you have over it. It is written to comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
By using our website (www.samsfabrications.co.uk) or sending us an enquiry, you accept the practices described in this policy.
Who we are
SAMS Fabrications Ltd is the data controller responsible for your personal information.
The information we collect
Information you give us. When you fill in our enquiry form, email us, or call us, we collect the details you choose to provide. This typically includes your name, company name, email address and telephone number, together with the content of your enquiry and any drawings, sketches, photographs, specifications or files you upload or send so that we can prepare a quotation.
Information we collect automatically. When you visit our website, our web server and website software may automatically record limited technical information such as your device type, browser, the pages you view and the approximate region you are visiting from. This is used to keep the site secure and to understand, in aggregate, how the site is used. We use privacy-focused website statistics that do not identify you personally.
Cookies. We use a small number of cookies and similar technologies — see the Cookies section below and our Cookie Policy for details.
We do not knowingly collect any special category data (such as health, ethnicity or political opinions), and our website is not directed at children.
How and why we use your information
We use your information only for legitimate business purposes, namely to:
- respond to your enquiry and prepare quotations and estimates;
- carry out fabrication work you ask us to do, and manage that project from start to finish;
- contact you about your order, delivery or installation, and provide after-sales support;
- keep records required for accounting, tax and legal purposes;
- keep our website secure, working and free of spam; and
- understand, in aggregate, how our website is used so we can improve it.
Our lawful bases for processing (as required by UK GDPR) are:
- Taking steps at your request before entering into a contract, and performance of a contract — when we respond to your enquiry, prepare a quote, and carry out work for you.
- Legitimate interests — running and securing our website, understanding how it is used, and keeping in touch with existing customers about their work. We only rely on this where our interests do not override your rights.
- Legal obligation — where we must keep certain records (for example for HMRC).
- Consent — for any non-essential cookies, which you can accept or decline via the banner on our site and change at any time.
We will not use your details to send you marketing unless you have asked us to, and we will never sell your personal information to anyone.
Who we share it with
We do not sell or rent your personal information. We share it only where necessary, with:
- Our website host and email provider, who store the website and handle the emails you send us. Our site and email are hosted by IONOS.
- Service providers that help our website work — specifically Google, whose reCAPTCHA service protects our contact form from spam and whose Google Maps service we embed on our contact page. As these are Google services, some data may be processed outside the UK under appropriate safeguards.
- Professional advisers, delivery partners or trusted sub-contractors where they are involved in fulfilling your project, and only with the information they need.
- Authorities or regulators where we are legally required to disclose information.
Where any provider processes personal data outside the UK, we take steps to ensure it is protected by appropriate safeguards (such as UK “adequacy” arrangements or standard contractual clauses).
How long we keep it
We keep enquiry and quotation details for as long as needed to deal with your enquiry and any resulting work, and then for a reasonable period afterwards in case you come back to us. Records connected to an order or invoice are kept for at least six years to meet accounting and tax requirements. Website statistics are kept only in aggregate. We delete or anonymise personal information once we no longer need it.
Cookies
Cookies are small files stored on your device. We use:
- Essential cookies, which are needed to make the website work and keep it secure. These do not require your consent.
- Non-essential cookies, such as those used by embedded services (for example maps) and our contact-form spam check. These are only set with your permission.
When you first visit, our cookie banner lets you accept all cookies or choose essential only. You can change your mind at any time by clearing cookies in your browser. For more detail, please see our Cookie Policy.
Keeping your information secure
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Our website is served securely over HTTPS. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, where there is no good reason for us to keep it;
- ask us to restrict or object to how we use your information;
- ask for a copy of certain information in a portable format; and
- withdraw consent at any time, where we relied on your consent.
To exercise any of these rights, contact us using the details at the top of this policy. We will respond within one month. There is normally no charge.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: ico.org.uk · helpline 0303 123 1113.
Links to other websites
Our website may contain links to other sites. This policy applies only to our website, and we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of any site you visit.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back occasionally to stay informed.
Last updated: 1 September 2026